How BB&T Protects Your Information

Equifax security breach

As you may know, Equifax, one of the three major consumer credit reporting agencies, has experienced a major breach of client information, which may increase the risk of potential identity fraud. Although BB&T was not involved, protecting our clients' confidential information is a top priority for us, and we want to provide you with the latest information about the breach and steps you can take to protect your confidential information.

Equifax has set up a website, EquifaxSecurity2017.com (opens in a new tab), where you can learn more about what happened and check to see if you were part of this breach. They've set up a dedicated Equifax call center at 866-447-7559, open 7 days a week, from 7 am to 1 am ET. If you find you've been affected by the breach, we recommend you:

Protecting your information

At BB&T, we place the highest priority on protecting our clients' personal and confidential information. With multiple layers of security measures and dedicated teams in place to safeguard your accounts and financial assets, we provide a number of ways to help ensure your transactions and communications with us remain safe and secure, including:

  • Actively monitoring your account 24/7 for suspicious activity
  • Using firewalls, encryption and activity logs to protect your account information
  • Protecting your debit and credit cards with BB&T Zero Liability1

We also encourage our clients to proactively monitor their accounts and report any suspicious activity. There are a number of ways for you to protect yourself through U by BB&T® including:

  • Monitoring account activity in real-time
  • Setting up BB&T email or text alerts to receive notifications on account profile changes, account balances and transactions
  • Contacting us safely through the U Secure Message Center instead of email

As a reminder, we always recommend using a unique password for your account, and we never ask you to send confidential information, such as your login ID, password, account numbers or Social Security number to us by email.

Related topics

Identity theft

Minimize your risk of identity theft by knowing the warning signs and learning ways to protect yourself, both online and offline.

Credit reports

Your credit history may change frequently. By monitoring it on a regular basis, you can be more aware of any fraudulent activity.

Phishing

Protect yourself from scams that could trick you into providing confidential information, and learn what to do if you do get "phished."

1BB&T Zero Liability coverage provides protection to our cardholders against unauthorized transactions using BB&T debit cards or debit card numbers as long as BB&T is notified promptly. Please refer to our Electronic Fund Transfer Agreement and Disclosures for complete details.

Branch Banking and Trust Company, Member FDIC.